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Welcome to our Terms and Conditions page


Please read this carefully. By submitting an order on this web site you agree with the below terms which will be applied to any purchase made through this web site

1. Terms

By accessing the website at www.justitalianfood.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Just Italian Food’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Just Italian Food’s website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Just Italian Food at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Just Italian Food’s website are provided on an ‘as is’ basis. Just Italian Food makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Just Italian Food does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Just Italian Food or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Just Italian Food’s website, even if Just Italian Food or a Just Italian Food authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Just Italian Food’s website could include technical, typographical, or photographic errors. Just Italian Food does not warrant that any of the materials on its website are accurate, complete or current. Just Italian Food may make changes to the materials contained on its website at any time without notice. However Just Italian Food does not make any commitment to update the materials.

6. Links

Just Italian Food has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Just Italian Food of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Just Italian Food may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service

8. Delivery

Please read the information provided below if you’d like to know the key points of our delivery services:

Handling time: 1-3 working days (extra time could be required in certain situations)

Transit time: 1 – 5 working days (extra time could be required in certain situations)

Shipping costs UK mainland – England, Scotland & Wales: We apply a delivery cost of £6.99 for any order having maximum weight of 15kg; for orders that have a weight over 15kg, we may ask for an additional change or we may exclude some product/s in order to stay within the 15kg weight.

Shipping costs Scottish Highlands and Islands: We may apply a surcharge of £10 per parcel at the time of the order, however we will be back to you for approval before charging anything extra.

Additional information:

A. Orders are not shipped or delivered on weekends or bank-holidays, unless we offer it;

B. We work only with trusted couriers (DPD, DHL, UPS, Hermes, Parcelforce), which provide tracking order services;

C. You will receive a shipment confirmation email/text once your order will be shipped, containing your tracking number(s), the tracking number will be active within 24 hours; however, something you won't be able to receive the confirmation depending the current workload or for missing informations;

D. We currently not offer international deliveries;

E. For deliveries in Chelmsford area (CM1, CM2 postcode ): We offer FREE DELIVERY for any order. We deliver with our own vans Monday to Saturday, except bank holidays and festivities, we ask you to let us know your preferred delivery time/date at the checkout; we do our best to deliver your shopping at your date/time, however it's not guaranteed, it may be changed depending on our currently workload, in that case we will contact you.

F. For deliveries in Chelmsford area (all CM postcodes, excluding CM1, CM2 ): We apply a delivery change of £2.99 for any order. We deliver with our own vans Monday to Saturday, except bank holidays and festivities, we ask you to let us know your preferred delivery time/date at the checkout; we do our best to deliver your shopping at your date/time, however it's not guaranteed, it may be changed depending on our currently workload, in that case we will contact you.

9. Returns

You have the right to return any item within 14 days from the day of delivery. We will refund the cost of sending an item back to us if it’s defective, damaged or incorrect. We will also refund the original delivery costs. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we ask for the original proof of purchase. You have the right to cancel your order, however we will not refund of costs of sending the item back to us, but we will refund the original delivery costs. If your returns is not the result of an Just Italian Food error, and you were already been refunded from us for any costs, we’ll deduct any associated cost of the return from your refund. Please note that any fresh foods aren’t eligible for cancellation/return. You are in change to make the packaging and the dispatching of the returns. However, we can provide a service return from within the UK, costs start from £6.99. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We will be back to you for approval before go ahead with any service return. We’ll always display the most accurate return costs and methods available for your item(s). Please contact Just Italian food for more details. We won’t accept the return of any item returned to us if it’s been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.

Return address:
To return your product, you must post your product(s) to:

Just Italian food
Unit 24, 2 Cromar Way, Water house Business Centre
Chelmsford, Essex, CM1 2QE, United Kingdom.

Once your return is received and inspected, we will send you a notification by email that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are eligible for refund, a credit will automatically be applied to your debit/credit card or original method of payment you used, within 7 working days.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England & Wales and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.